Text Messaging in Healthcare

In addition, texting patients to book or reschedule appointments has become a very effective way to work around busy schedules. Staff members are able to provide available appointment dates and times all within a simple text message. When an appointment date approaches, it’s easy to send out automated SMS reminders to each individual customer. If the patient is looking to reschedule their appointment, healthcare workers are able to provide them with alternate dates and times via text without the hassle of back-and-forth emails or phone calls.

As social distancing is becoming heavily enforced, medical facilities and offices are doing their best to eliminate crowded waiting rooms. SMS messaging allows healthcare workers to alert patients waiting in their cars in the parking lot when they can enter the premises. This ensures that patients are well-informed about new check-in procedures and that an appropriate amount of space and time are kept between individuals.

Healthcare organizations are moving away from the ancient pager and moving toward text messages to alert their staff of shift needs. Hospital SMS messages are often sent from hospitals to their doctors, nurses and staff to make sure they have enough people clocked in to keep up with patient-demand.

Make sure your team is always informed by using a mass text. An afternoon meeting reminder, updates on clinic and hospital maintenance, housekeeping protocols or even a friendly good morning is made quicker and easier through text. 

A text messaging strategy can not only be used to aid in scheduling patients but staff as well. With SendHub, you have the ability to communicate with your staff at a moments notice to fill up any open shifts, get in touch with members taking the day off, last minute cancellations and more.